Security Customer Success Engineer (SCSE)

About the Role:

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Your Impact:

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
• Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
• Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
• Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
• Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
• Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
• Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
• Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
• Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
• Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Your Qualifications:

• 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
• Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
• Experience handling customer objections and guiding security-related discussions in a business-focused way
• Solid understanding of cloud security principles
• Knowledge of data privacy regulations such as GDPR and CCPA
• Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
• Ability to manage multiple priorities effectively in a fast-paced environment
• Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
• English spoken and written skills - advanced level

Standout Qualities:

• Experience with RFP automation platforms such as Loopio or Responsive
• Familiarity with the Collaborative Work Management (CWM) space
• Deeper experience in customer-facing security roles within SaaS organizations
• Strong consultative approach with the ability to position security as a business enabler
• Proactive mindset with a focus on continuous improvement and cross-functional collaboration

Team Dynamics:

Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style:

• Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
• Fast-paced environment with multiple concurrent customer engagements and priorities
• Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
• Focus on collaboration, continuous feedback, and process improvement

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical, Dental & Vision Insurance (Employees + Dependents)
• Employee Assistance Program (EAP)
• Life Insurance Plan

What’s Next?

• Intro call with a Recruiter

• Technical interview

• Cultural interview

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

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